Upboard

Privacy Policy

Effective Date: September 2, 2026

Introduction

Upboard LLC ("Upboard," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information when you visit our website (upboard.work) or use our employee onboarding software and related services (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms & Conditions.

Information We Collect

We may collect information in the following ways:

  • Information You Provide Directly: When you request a demo, sign up for early access, contact us, or communicate with our support team, we collect your name, email address, company name, company size, and any notes or inquiries you submit.
  • Customer & Employee Onboarding Information: When employer organizations use Upboard to configure onboarding journeys, they may provide information regarding new hires (such as names, job titles, start dates, and contact details) necessary to deliver onboarding sequences and track progress.
  • Usage & Device Information: We automatically collect certain technical details when you browse our site, including IP address, browser type, operating system, referring URLs, and interaction data.
  • Cookies and Similar Technologies: We use cookies to enable core website functionality, understand site usage, and improve user experience. You can adjust your cookie settings through your browser or our cookie consent manager.

How We Use Your Information

We use the collected information for purposes including:

  • Providing, maintaining, and improving our onboarding platform and website.
  • Processing and fulfilling demo requests, customer inquiries, and support requests.
  • Automating onboarding workflows, milestone notifications, and progress tracking on behalf of customer employers.
  • Monitoring platform security, detecting fraud, and troubleshooting technical issues.
  • Complying with applicable legal and regulatory obligations.

SMS & Text Messaging Communications

Upboard facilitates transactional SMS notifications for newly hired employees on behalf of participating employer organizations (such as welcome notices, first-day orientation reminders, and milestone check-ins).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For complete details on our text messaging policies, message rates, frequency, and opt-out procedures, please review our specialized SMS Privacy Policy and SMS Terms & Conditions.

How We Share Information

We do not sell, rent, or trade your personal information. We may share information only under the following limited circumstances:

  • With Your Enrolling Organization: Onboarding progress, feedback, and milestone completion are reported directly to the employer that enrolled you.
  • With Trusted Service Providers: We work with third-party service providers (such as cloud hosting, analytics, and messaging infrastructure providers) who assist us in operating our platform. These vendors are bound by strict confidentiality obligations and are prohibited from using your data for any other purpose.
  • For Legal Compliance & Protection: We may disclose information if required to do so by law, subpoena, or legal process, or to protect the rights, property, or safety of Upboard, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, financing, or sale of company assets, customer information may be transferred as a business asset under applicable privacy standards.

Data Security & Retention

We implement technical and organizational security measures—including TLS encryption in transit, strict access controls, and database isolation—to safeguard your information. While we strive to use commercially acceptable means to protect personal data, no electronic transmission or storage is 100% secure.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, satisfy contractual obligations with our customer employers, or comply with legal requirements.

Your Privacy Rights & Choices

Depending on your location, you may have rights under applicable privacy laws (such as GDPR, CCPA, or state privacy statutes), including the right to access, correct, or delete your personal data.

If your data was provided to Upboard by your employer as part of an onboarding program, please contact your employer's HR administrator directly, as they act as the data controller. You may also contact us directly at [email protected], and we will assist in coordinating your request.

Children's Privacy

Our Services are designed for business organizations and adult employees. We do not knowingly collect or solicit personal information from children under the age of 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal, regulatory, or operational requirements. We will notify you of any material changes by posting the updated policy on this page with a revised effective date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Upboard LLC — Privacy & Data Governance
Email: [email protected]
Website: https://upboard.work