SMS Privacy Policy

Introduction

Upboard LLC ("Upboard," "we," "us," or "our") operates an employee onboarding platform that organizations use to enroll and communicate with their newly hired employees. Through the platform, Upboard sends onboarding-related text (SMS/MMS) messages to employees who have been enrolled in an onboarding program.

This SMS Privacy Policy explains how we collect, use, protect, and share personal information in connection with those text messaging services.

Information We Collect

When you enroll in the onboarding SMS program, we may collect:

• Mobile phone number, submitted by you via our New Hire SMS Consent Form.
• Name and contact details, such as your name, email address, and role as provided by the enrolling organization or submitted by you.
• Onboarding information, such as your start date, role, and onboarding schedule configured by the enrolling organization.
• Activity data, such as your onboarding progress, survey responses, and interactions with messages we send.
• Message history, including records of messages sent to and received from your mobile number, timestamps, delivery events (sent, delivered, failed), and keywords such as STOP and HELP.

How We Collect Your Information

We collect your information from the organization that enrolled you (such as your employer), which provides your contact details and onboarding information when setting up its onboarding program in Upboard, and directly from you when you submit your mobile phone number and consent via our New Hire SMS Consent Form, complete surveys, or respond to messages. We do not collect mobile phone numbers through website forms for marketing or promotional purposes.

How We Use Your Information

We use your mobile phone number and messaging data to:

• Send welcome announcements, reminders for scheduled onboarding activities (such as training sessions, surveys, and check-ins), and updates regarding your onboarding progress, via email and SMS.
• Track and report your onboarding progress to your enrolling organization.
• Honor your opt-out and help requests (STOP, HELP).
• Operate, secure, and troubleshoot the Upboard service.
• Comply with legal obligations.

All messages sent under this program are transactional onboarding notifications. We do not send marketing or promotional text messages.

SMS Text Messages & Frequency

When you submit your consent to receive SMS notifications, you will receive transactional onboarding notifications, including welcome announcements, reminders for scheduled onboarding activities, and updates about your onboarding progress. Message frequency varies based on your onboarding schedule as configured by the enrolling organization. Message and data rates may apply. If you have questions about your text or data plan, contact your wireless provider.

How to Opt-Out

Reply STOP to any text message at any time to stop receiving SMS messages from Upboard. You may also text CANCEL, QUIT, END, or UNSUBSCRIBE.

Upon texting STOP, you will receive a single confirmation message confirming that you have been unsubscribed. Following that message, you will no longer receive text messages from us unless you choose to opt in again. Opting out of SMS does not affect your onboarding program or email communications.

How We Share Information

We do not sell, rent, lease, or trade your mobile phone number, opt-in data, or SMS consent records. Text messaging originator opt-in data and consent are never shared with any other company for marketing or promotional purposes.

We share your personal information only with:

• Your enrolling organization, which receives your onboarding progress and survey responses.
• Vendors that help us operate the platform — including telecommunications carriers, SMS and email delivery providers, and cloud hosting providers — strictly to transmit and deliver messages and operate the service. These vendors may not use your data for any other purpose.
• Others when required by law or to protect rights and safety.

Data Security & Retention

We protect your information using encryption in transit, access controls, and tenant-level data isolation. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information while your onboarding program is active and for as long as required by our agreements with your enrolling organization or by law. You may request deletion sooner as described below.

Your Rights & Choices

You may request access to, correction of, or deletion of your personal information. Because your information was provided by your enrolling organization, many requests are most effectively handled through that organization's administrator. You may also contact us directly using the contact information below, and we will respond within a reasonable period.

Children's Privacy

Upboard is intended for use with employees of participating organizations and is not directed to or intended for individuals under the age of 18. We do not knowingly collect mobile phone numbers or personal data from children.

Changes to This Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices or legal requirements. When updates occur, we will revise the date at the top of this page. We encourage you to review this page periodically.

Contact Us

Questions, feedback, or requests regarding this policy can be sent to:

Upboard LLC — Privacy & SMS Program Compliance
Address: [Mailing Address: TBD]
Email: [email protected]
Phone: [Phone Number: TBD]